Thank you for choosing A9 Tours & Travels. We value your business and strive to provide you with the best travel and transport experiences. This policy outlines the terms regarding cancellations and refunds for our Tours, Vacation Packages, VIP Services, and Vehicle Hire.

1. Cancellation by the Customer

We understand that plans can change. If you need to cancel your booking, please notify us as soon as possible. Refund eligibility is determined based on the timing of your cancellation relative to the scheduled service date:

• More than 7 days before service: Full refund (minus a 5% administrative/processing fee).
• 3 to 7 days before service: 75% refund of the total booking amount.
• 48 hours to 72 hours before service: 50% refund of the total booking amount.
• Less than 48 hours before service: Non-refundable.

*Note: Specific promotional packages or "Non-Refudable" deals may have stricter terms which will be stated at the time of booking.

2. Vehicle Hire Specifics

For Full Vehicle Hire (Self-drive or with Driver):

• Early Returns: No refunds will be issued for vehicles returned earlier than the scheduled date/time.
• No Shows: If you fail to pick up the vehicle or meet the driver at the designated time without prior notice, the booking is considered a "No Show" and is non-refundable.

3. VIP & Custom Packages

For VIP services and custom-tailored packages, cancellation terms may vary due to third-party arrangements (e.g., hotels, specific event tickets). Any third-party costs that have already been incurred by A9 Tours on your behalf are non-refundable. The remaining balance will be refunded according to the standard tiers above.

4. Cancellation by A9 Tours

In the unlikely event that we must cancel your booking due to operational issues, vehicle unavailability, or unforeseen circumstances:

• We will offer an alternative date or a comparable service/vehicle upgrade at no extra cost.
• If an alternative is not suitable, you will receive a 100% full refund.

5. Weather & Force Majeure

For tours dependent on weather conditions:

• If a tour is cancelled by us due to unsafe weather conditions, you will be offered a full refund or the option to reschedule.
• Force Majeure events (natural disasters, government restrictions, etc.) usually result in a refund or travel credit, subject to the recoverability of costs from our suppliers.

6. Refund Processing

Approved refunds will be processed back to the original method of payment.

• Processing Time: Please allow 7-14 business days for the funds to reflect in your account, depending on your bank or credit card issuer.
• Transaction Fees: Original transaction fees or currency conversion fees charged by your bank may not be refundable.

7. Contact Us

To initiate a cancellation or if you have any questions regarding your refund status, please contact us:

• Email: info@a9tours.com
• Phone: 0772876945
• Address: Navatkuli east thachchanthoppu, Jaffna